24/7 Emergency Shelter
Short-term shelter for single adults and separated youth.
Learn moreEmergency Family Shelter Program
Programs & Services
A private room for every family
As a result of the increasing demand for our emergency shelter program, Sojourn House opened a 24/7 Emergency Family Shelter Program in 2019. This shelter has 78 dwelling rooms designated for families.
Families receive the same wraparound supports as the main shelter — settlement counselling, housing help, food service and health navigation — in a space designed for parents and children beginning their lives in Canada.
Who this program serves
Refugee families seeking asylum in Canada
How to access
Referral only — through the City of Toronto Central Intake line.
Contact
416-397-5637City of Toronto Central Intake
Capacity
78 family dwelling rooms · open 24/7
Services provided
- Information-based counselling in the settlement process
- Support with all phases of the refugee determination process and landing processes
- Assistance in securing housing
- Referral to ESL courses, medical services and community supports
- Case coordination with legal services
- 24-hour supportive and trauma-informed counselling
- Follow-up support after the family leaves the shelter
- Referral of families with higher needs to Transitional Housing
Important — referral requiredRefugee families must access the Family Program through the City of Toronto Central Intake at 416-397-5637. This program does not accept direct walk-in applications.
Related programs
Transitional Housing
Longer-term supportive housing for families and individuals.
Learn moreFood Service
Meals for all shelter residents, with special dietary needs respected.
Learn moreA family you know needs shelter?
City of Toronto Central Intake is the single access point for family shelter across the city.